8 December 2020

Earlier this month we announced the completion of SUSE’s acquisition of Rancher Labs.

We are focused on ensuring that the transition is as smooth as possible for our customers and partners. Ensuring that you have uninterrupted support during this period is a priority. Please find the information you will need to update your procurement process.

Formal Legal Assignment of Agreements

To ensure you can do business with SUSE easily, any agreement under which you presently procure Rancher-related products or services (your “Agreements”)  are hereby assigned from Rancher to SUSE effective January 8, 2021 (the “Effective Date”), so that: all Rancher-related rights and obligations will be assumed by the applicable SUSE legal entity (the "SUSE Counterparty") as of the Effective Date,  on the same terms as your existing contract, and under which you can continue to purchase Rancher products.

Ordering Process Instructions

If you use the option to purchase directly (instead of through a reseller partner) please note that you will need to adjust your procurement records for any purchases made after January 8, 2021. To assist you in completing the necessary customer setup changes you will need to make, we have provided a vendor information sheet including our bank details. We ask that you please complete your customer setup changes prior to January 8, 2021.

You should continue to procure software and services on the same basis as you have done with Rancher through to January 8 2021.

Should you have any questions regarding this transition, please contact your account team who will be happy to assist you.