SUSE’s Business Continuity in Light of COVID-19
The trust of our customers and partners is the lifeblood of SUSE. This is what has driven our innovation and success over the last 28 years. In the current environment, it is a priority for us to not only maintain, but also grow, this trust and to extend our support.
Over the course of the last month, I’ve heard from many customers and partners who have found their businesses unexpectedly disrupted by the COVID-19 situation. I’d like to take this opportunity to share a personal assurance with all our customers and partners: SUSE remains fully committed to you and your business.
During this time and as always, we are determined to ensuring your mission-critical business is running wherever you may be located. We have established a Business Continuity Committee to ensure you continue to receive outstanding open source innovation, support and services from us.
And we will deliver on these promises – uncompromisingly – while safeguarding the health of our employees and communities.
As you may already know, in order to reduce the spread of COVID-19, we are transforming our flagship event, SUSECON 2020, to a purely virtual one. Our teams are excited about the opportunity to reimagine SUSECON. You may also have read about the measures we have taken as a company to protect the well-being of our employees and communities.
- We have in place the right infrastructure, processes and employees to support all our customers and partners from remote environments. As a global company, SUSE is not location-dependent and has an agile and distributed workforce around the world. In fact, most of our employees are already adept at working remotely. This has created a style of work that is deeply embedded in our culture – one of strong collaboration – and it is this culture that ensures being physically separated from our colleagues during this time does not impact our ability to do our jobs.
- SUSE’s Global Services teams will continue to support and deliver services to all of our customers. Where COVID-19 restrictions are in place, our team will use video calls, telephone calls, chat and email communications. Our services teams will also continue to work with SUSE backline support, worldwide support, and our engineering teams where required, to swiftly progress customer service requests. Should assistance be needed, I encourage customers to get in touch via chat, email or phone at this link.
I believe SUSE’s mission to enable better futures and measurable value for our customers, partners and communities has never been more important than at times like these.
You have my commitment that we will do everything we can to support you during this challenging and uncertain time.
From all of us at SUSE, stay healthy and stay safe.