Announcing our European Digital Sovereignty Offering – We’re Here for You

For some, it’s a brand new story. But for us, digital sovereignty is old news. We’ve been enabling it for years for our customers. Along the way, we’ve learned you have to get three main things right: Data, technology, operations. The last area – business operations – is often least looked at but it’s often the hardest to deliver. Ultimately it is about the people – where are they? And how do we ensure we have the scale to deliver business continuity? That’s what we’re addressing with the launch of SUSE Sovereign Premium Support.

SUSE Sovereign Premium Support –  What it is

Our traditional Premium Support offering follows the sun – you need us and a team will be with you 24/7. With SUSE Sovereign Premium Support we are launching a net new offering that follows the Geo. Support stays with you in your region – in this case, initially, the EU.

It is our most comprehensive support offering, yes. It ensures that Premium Support Engineers and Service Delivery Managers are based in the EU, and customer support data is stored on EU-located networks and servers.

SUSE Sovereign Premium Support Offers gives customers direct access to a named EU-based technical professional and Service Delivery Manager across SUSE’s entire portfolio in the following ways:

Access to EU-based premium support resources

SUSE Sovereign Premium Support provides direct benefits from a named Premium Support Engineer (PSE) and Service Delivery Manager (SDM) located within the EU. Tiered service levels available depending on the customer requirements.

Enhanced data privacy and controlled access

Only EU-based PSEs and SDMs have access to support data, and SUSE is committed to encrypting data required for troubleshooting to help address data sovereignty requirements

Accelerated issue resolution and uptime

Premium Support minimizes downtime for mission-critical or sensitive workloads.

Proactive collaboration

Your named Premium Support team will possess comprehensive knowledge of your infrastructure to provide a personalized service and make improvement recommendations

While this is a net new offering, our expertise in the field, coupled with our deep European roots and global capabilities, uniquely positions us to deliver the level of control and resilience our customers need over their data, operations and technology. This reinforces our commitment to empower customers and partners who choose true digital independence and operational resilience with a future-proof IT infrastructure.

The world has changed. It’s more uncertain geopolitically. Regulations are evolving fast. Being sovereign and resilient are critical concerns for organizations worldwide. At SUSE we are Open by Design, Sovereign by Choice. We are uniquely positioned to address these challenges. Get in touch to discuss your needs. We’re here to support you.