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Author: Miles Escow

Miles Escow
By: Miles Escow
October 17, 2025

The new SUSE Support Experience is Live

On 7th October, Customer Experience Day, we successfully migrated to a brand-new SUSE support experience. This will provide you, our valued customers and partners, with more efficient and comprehensive assistance. We’ve listened to your feedback and focused on delivering a truly seamless and intelligent support journey. Watch the video tour Intelligent Search for Instant Solutions […]

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Miles Escow
By: Miles Escow
September 22, 2025

New Support Experience: Going Live Soon!

We are thrilled to announce an exciting enhancement to your support experience with us! In early October 2025, we will be migrating to  a brand-new support center, designed to provide you with more efficient and comprehensive SUSE assistance. The new support center will offer a range of features to improve how you obtain support from […]

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Miles Escow
By: Miles Escow
June 26, 2025

Improving Your Support Experience: New SUSE Customer Center Features

Exciting improvements are on the horizon for the SUSE support experience. You can anticipate a more intuitive, efficient, and personalised support journey with upcoming changes to case management and knowledge as well as the introduction of a new state-of-the-art search engine. Enhanced SUSE Customer Center A new Support section of the SUSE Customer Center will […]

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