Upstream information

CVE-2024-6540 at MITRE

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v3 Scores
CVSS detail National Vulnerability Database
Base Score 5.3
Vector CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack Vector Network
Attack Complexity High
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact High
Integrity Impact None
Availability Impact None
CVSSv3 Version 3.1
SUSE Bugzilla entry: 1227777 [RESOLVED / INVALID]

No SUSE Security Announcements cross referenced.

SUSE Timeline for this CVE

CVE page created: Mon Jul 15 12:00:02 2024
CVE page last modified: Mon Oct 6 19:51:51 2025