Upstream information

CVE-2023-38058 at MITRE

Description

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.
This issue affects OTRS: from 8.0.X before 8.0.35.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v3 Scores
CVSS detail National Vulnerability Database
Base Score 4.1
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N
Attack Vector Network
Attack Complexity Low
Privileges Required Low
User Interaction Required
Scope Changed
Confidentiality Impact None
Integrity Impact Low
Availability Impact None
CVSSv3 Version 3.1
SUSE Bugzilla entry: 1213598 [RESOLVED / INVALID]

No SUSE Security Announcements cross referenced.

SUSE Timeline for this CVE

CVE page created: Mon Jul 24 12:00:21 2023
CVE page last modified: Mon Oct 6 19:46:55 2025