[Rancher] What about support for Harvester, Longhorn, Rancher Desktop, Opni?

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Resolution

As of April 2024, Harvester and Longhorn are already commercially supported products by SUSE. They both require a separate subscription from the Rancher Prime subscription itself (an add-on). Customers can contact their account executives to learn about Longhorn and/or Harvester Support opportunities.

As of April 2024, Rancher Desktop is still a community project, and SUSE does not provide official support subscription plans for it. Users are invited to work with the community, ask questions, and address issues without SLA commitment.

As of April 2024, Kubewarden is an official Rancher UI extension that falls under the Rancher Prime Support subscription.

As of April 2024, Opni project has been decommissioned.

Project	GitHub Location
Rancher Desktop	https://github.com/rancher-sandbox/rancher-desktop/issues
Kubewarden	https://github.com/kubewarden

Additional Information

Rancher Support FAQs

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.