System hangs on reboot if 'google-shutdown-scripts.service' is enabled

This document (000020378) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 15 SP3

Situation

If the 'SLE-Module-Public-Cloud' module is selected during installation, 'google-guest-agent' and 'google-guest-configs' will be installed.
Consequently 'google-shutdown-scripts.service' is enabled by default.
If the service is enabled, system hangs when it is rebooted.

Resolution

Update the 'google-guest-agent' and 'google-guest-configs' packages to the latest available.

Workaround:
In '/usr/lib/systemd/system/google-shutdown-scripts.service', the 'TimeoutStopSec' field is set to 0 by default.
Modify the timeout value to 1 ( TimeoutStopSec=1) and restart the service.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.