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What information is stored in Rancher Hosted Prime and where is it stored?

This document (000020103) is provided subject to the disclaimer at the end of this document.


Rancher Hosted Prime stores the following information:
User Data
  • First and last name of users (aka Display Name)
  • Login id and password. Password is stored using one-way encryption and transported using TLS.
  • Other user information from GitHub, Okta, Microsoft Active Directory, etc. if authentication integration is enabled.
Cloud Provider Credentials (if provided)
  • Amazon Web Services Access Key and Secret Key
  • Microsoft Azure Subscription ID, Client ID, Client Secret
  • DigitalOcean Access Token
  • Linode Access Token
  • VMWare vSphere endpoint, Username, and Password
  • Similar types of keys, tokens, or credentials for other cloud providers that are enabled by the customer.
Other Application Data
  • Catalogs and Helm Charts
  • CIS Scan Results
  • Cluster Monitoring Metrics (if turned on)
  • Cluster infrastructure, including node roles, node hardware specs, node software versions, workload metadata, workload logs.
  • Anything else entered by the end-user in the Rancher user interface, API, or CLI which could change from version to version.

Data is stored in our third-party cloud service provider on virtual machines managed by the Rancher Hosted Prime operations team in the region/country selected by the customer.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020103
  • Creation Date: 25-Apr-2023
  • Modified Date:29-Apr-2023
    • SUSE Rancher

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