Upstream information

CVE-2025-24391 at MITRE

Description

A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses.

This issue affects:

* OTRS 7.0.X

* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.X

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v3 Scores
  CNA (OTRS AG)
Base Score 5.3
Vector CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Attack Vector Network
Attack Complexity Low
Privileges Required None
User Interaction None
Scope Unchanged
Confidentiality Impact Low
Integrity Impact None
Availability Impact None
CVSSv3 Version 3.1
SUSE Bugzilla entry: 1246456 [RESOLVED / WONTFIX]

No SUSE Security Announcements cross referenced.

SUSE Timeline for this CVE

CVE page created: Mon Jul 14 12:00:07 2025
CVE page last modified: Tue Aug 12 18:35:07 2025