Upstream information

CVE-2017-16664 at MITRE


Code injection exists in Kernel/System/ in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v2 Scores
  National Vulnerability Database
Base Score 6.5
Vector AV:N/AC:L/Au:S/C:P/I:P/A:P
Access Vector Network
Access Complexity Low
Authentication Single
Confidentiality Impact Partial
Integrity Impact Partial
Availability Impact Partial
CVSS v3 Scores
  National Vulnerability Database
Base Score 8.8
Vector CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Access Vector Network
Access Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact High
Integrity Impact High
Availability Impact High
CVSSv3 Version 3
SUSE Bugzilla entry: 1069391 [RESOLVED / FIXED]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
openSUSE Leap 42.2
  • otrs >= 3.3.20-5.11.1
  • otrs-doc >= 3.3.20-5.11.1
  • otrs-itsm >= 3.3.14-5.11.1
openSUSE Leap 42.3
  • otrs >= 3.3.20-14.1
  • otrs-doc >= 3.3.20-14.1
  • otrs-itsm >= 3.3.14-14.1