Upstream information

CVE-2017-15864 at MITRE


In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to gain information like database user and password.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v2 Scores
  National Vulnerability Database
Base Score 4
Vector AV:N/AC:L/Au:S/C:P/I:N/A:N
Access Vector Network
Access Complexity Low
Authentication Single
Confidentiality Impact Partial
Integrity Impact None
Availability Impact None
SUSE Bugzilla entry: 1068677 [RESOLVED / FIXED]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
openSUSE Leap 42.2
  • otrs >= 3.3.20-5.11.1
  • otrs-doc >= 3.3.20-5.11.1
  • otrs-itsm >= 3.3.14-5.11.1
openSUSE Leap 42.3
  • otrs >= 3.3.20-14.1
  • otrs-doc >= 3.3.20-14.1
  • otrs-itsm >= 3.3.14-14.1