What Managed Service Providers Can Now Expect from SUSE | SUSE Communities

What Managed Service Providers Can Now Expect from SUSE


SUSE has launched a new pricing and technical support offering for Managed Service Providers (MSPs).

The offering is focused on new pricing models coupled with end-to-end technical support to better serve our MSP partners. This will enable MSPs to deliver better offerings to their customers. Designed to serve our SUSE One Partner Program MANAGE specialization Partners with ease-of-use, reduce time to market and increase flexibility, our new price offering features one partner subscription for every class of product on our price list with two tiered options of end-to-end technical support. 

“We listened to our partners and revamped our pricing and support model for the SUSE One Partner Program, MANAGE Specialization. This enables Managed Service Providers to have flexibility, ease-of-use and access to best-in-class technical support. Previously the approach was a little too complex with SKUs tied to only one level of support. The newly designed program offers comprehensive customized solutions through our global distributor partnerships,” said Bill Innis, Director of Cloud and MANAGE Service Providers, SUSE.

As your partner, our goal is to help reduce complexity, support you as you grow your business, minimize human error and risk to create solutions that save you time and money.

We know organizations value trusted partners that can deliver digital transformation fast, efficiently, cost-effective and open. The new pricing and support model enable us to deliver faster to market services, flexibility and overall support. The new changes include:

• Simplified contracts, now automated for faster implementation
• Faster onboarding
• Clarified requirements and benefits
• All subscriptions include priority, 24/7, unlimited technical support
• New price list and part numbers to eliminate complexities

Watch: SUSE One Partner Program MANAGE Specialization – Update for Manage Service Providers

Managed Service Providers – The Future is Open!

SUSE open source offers the ability to avoid vendor lock-in which can limit commercial agility in the long run and stymie the ability to innovate and bring new service offerings to market that unlock more revenue streams.

We are here to help MSPs deliver for their customers through our commitment to truly open source, SUSE helps MSPs conquer their customers’ IT complexity with the combination of enterprise-grade technology alongside the freedom to build secure, risk-free, reliable, compliant, and rapidly deployable solutions that can be bundled according to customer requirements.

Additionally, SUSE’s acquisition of Rancher, the most widely used Kubernetes management platform today, paves the way for MSPs to provide valuable services to enterprises adopting containers and Kubernetes to advance their digital transformation, datacenter modernization, edge and cloud projects.
Our SUSE One Partner Program has been awarded a 5-Star rating in the 2021 CRN Partner Program Guide (a distinction only given to vendors who go above and beyond in their partner program offerings).

Our new pricing and support model coupled with all that SUSE has to offer strengthens the path for innovators that want to make a big difference, with digital transformation in their managed services.

The future is open, come on in!

We are ready to kick-off the opportunity to partner with us and jump start your journey for digital transformation for you customers, Contact us at msp@suse.com to start the conversation!

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