SUSE Multi-Linux Support: Simplifying and Reducing Costs Across Your Entire Linux Estate

SUSE Multi-Linux Support is a comprehensive solution designed to help organizations manage a diverse Linux environment more efficiently and cost-effectively. This service is particularly valuable for companies that use multiple Linux distributions, as it provides a single, streamlined support experience across every version of Linux they run, including SUSE, CentOS, Oracle, and RHEL. By leveraging SUSE Multi-Linux Support, organizations can avoid the complexities and costs associated with vendor lock-in and the need for migration, allowing them to continue using their current distributions without the hassle of switching to a new platform.

Key Benefits

• Cost Savings
  • One of the most significant advantages of SUSE Multi-Linux Support is the substantial cost savings it offers. For instance, LOT Polish Airlines, a major airline company, reported a 50% reduction in subscription costs after transitioning from Red Hat Enterprise Support to SUSE Multi-Linux Support. This cost reduction is immediate and sustainable over the long term, thanks to SUSE’s transparent and straightforward pricing model. The ability to run an unlimited number of virtual machines without incurring additional fees is particularly beneficial for organizations with expanding IT environments, as it allows for cost management even as the company grows.
• Stability and Security
  • SUSE Multi-Linux Support ensures that organizations can maintain a consistent and reliable environment. WEG, a leading company in the manufacturing sector, highlighted the importance of having a single solution for their multi-Linux environment. This streamlined approach helps in reducing complexity and minimizing security vulnerabilities. LOT Polish Airlines also noted that the transition to SUSE Multi-Linux Support has provided a secure and stable environment for their operations, which is crucial for maintaining the integrity and performance of their systems.
• Expert Support and Patches
  • The service includes patches, updates, and expert support for all SUSE solutions, as well as support for other distributions like CentOS, Oracle, and RHEL. This comprehensive support ensures that IT teams have access to the latest security updates and performance improvements, which are essential for maintaining the health and efficiency of their Linux systems. According to customer feedback, 90% of users give SUSE Support Engineers a perfect score, and 93% are satisfied with their Customer Support Engineers. This high level of satisfaction underscores the expertise and reliability of SUSE’s support team.

Real-World Success Stories

To truly understand the value, let’s look at a real-world success story.

Deutsche Bank, a leading financial institution, faced challenges with one of its enterprise Linux distributions approaching end-of-life in 2024. To maintain security, compliance, and operational stability, they partnered with SUSE, leveraging their long-standing relationship of over 20 years. SUSE’s Multi-Linux Support provided Deutsche Bank with the flexibility and freedom to manage their mixed Linux estate without vendor lock-in. The solution enabled the bank to migrate thousands of servers overnight without disruption, ensuring ongoing security updates, vendor independence, and reduced Linux maintenance costs.

The partnership with SUSE has delivered significant benefits to Deutsche Bank, including operational flexibility, timely vulnerability fixes, and the ability to innovate at their own pace. SUSE’s support has been critical in helping the bank meet regulatory commitments and maintain the security of its systems. With SUSE Multi-Linux Support, Deutsche Bank can maintain its existing multi-Linux environment without forced upgrades or migrations, saving costs and ensuring business continuity.

Return on Investment (ROI)

The typical ROI timeline for implementing SUSE Multi-Linux Support is 12-18 months. This is driven by several factors, including the immediate cost savings, lower long-term ownership costs, and the ability to scale without proportional increases in expenses. The cost savings are not just limited to subscription fees; they also extend to reduced management overhead and minimized downtime. These benefits collectively contribute to a faster and more significant ROI, making SUSE Multi-Linux Support a valuable investment for organizations with a multi-Linux environment.

Conclusion

In summary, SUSE Multi-Linux Support offers a robust and cost-effective solution for managing a multi-distribution Linux environment. By providing a single, streamlined support experience, organizations can focus on innovation and business growth rather than the complexities of system management. The immediate and long-term cost savings, combined with the high level of customer satisfaction and the ability to maintain a secure and stable environment, make SUSE Multi-Linux Support an attractive choice for any company looking to optimize their Linux infrastructure.