Securing the Future: Essential Support for EU Digital Independence

The drive toward digital sovereignty is no longer a niche concern. Instead, it has become a foundational business requirement across the EU. As regulatory landscapes shift and geopolitical risks grow, organizations urgently seek greater control over their data, operations, and technology stack. Why? The penalty for losing control—whether through non-compliance or foreign access mandates—is simply too high.

Recognizing this critical need, SUSE announced SUSE Sovereign Premium Support. This is our most comprehensive service, explicitly designed for customers and partners who require sovereign support within the EU. Furthermore, this cross-portfolio offering powerfully reinforces SUSE’s long-standing philosophy: Open by Design, Sovereign by Choice.

Achieving True Digital Sovereignty: Control Over Data and Operations

SUSE Sovereign Premium Support provides the necessary framework to address digital sovereignty’s core pillars: data and operations. We ensure strict controls over data access and residency through two key areas:

• Operational Sovereignty (Personnel & Process Control): Named EU-based Premium support engineers and service delivery managers deliver all support. They possess comprehensive knowledge of the local infrastructure and regulatory environment.
• Data Sovereignty (Residency & Access Control): We store customer support data exclusively on EU-located networks and servers. Crucially, any data customers provide for troubleshooting is encrypted. Access is strictly limited via role-based controls to EU-based personnel. Therefore, we meticulously redact sensitive customer-specific information when non-EU engineering involvement is necessary.

Building Trust Through Decades of Premium Support

SUSE’s commitment to world-class support rests on decades of experience providing high-touch services globally. This history of managing mission-critical environments cultivated a deep understanding of enterprise needs. As a result, this expertise translates directly into high customer satisfaction and earned trust.

The Sovereign Premium Support service is a natural evolution of this proven expertise. It focuses specifically on the unique compliance and control requirements of the EU market. By combining proven, world-class technical support with localized personnel and infrastructure, SUSE ensures stability, rapid resolution, and the highest degree of operational confidence for its clientele. Ultimately, digital sovereignty is now at the core of our support. Finally, this demand will only increase as more sectors recognize the strategic importance of building resilient, independent digital infrastructures.

Building a Future-Proof Digital Sovereignty Strategy

SUSE Sovereign Premium Support is the critical layer of operational resilience and control organizations need to meet the demands of the digital sovereignty era. It is not just a support contract; rather, it’s a strategic investment in achieving true digital independence for the next era of EU IT infrastructure.

Join SUSE’s Virtual Event for an overview of Forrester’s report on digital sovereignty and hear from industry leaders who are putting these ideas into practice: Forrester, T-Systems, OVHCloud, and SUSE.

Access the event here.

Additional Resources

To learn more about how SUSE Sovereign Premium Support can help your organization achieve digital independence, explore these resources:

• SUSE Sovereign Premium Support
• Download the official Datasheet
• Read the Customer FAQ