CVE-2020-1771 Common Vulnerabilities and Exposures

Upstream information

CVE-2020-1771 at MITRE

Description

Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

SUSE information

Overall state of this security issue: Resolved

This issue is currently rated as having moderate severity.

CVSS v2 Scores
CVSS detail	National Vulnerability Database
Base Score	3.5
Vector	AV:N/AC:M/Au:S/C:N/I:P/A:N
Access Vector	Network
Access Complexity	Medium
Authentication	Single
Confidentiality Impact	None
Integrity Impact	Partial
Availability Impact	None

CVSS v3 Scores
CVSS detail	National Vulnerability Database
Base Score	4.6
Vector	CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
Attack Vector	Network
Attack Complexity	Low
Privileges Required	Low
User Interaction	Required
Scope	Unchanged
Confidentiality Impact	Low
Integrity Impact	Low
Availability Impact	None
CVSSv3 Version	3.1

SUSE Bugzilla entry: 1168030 [RESOLVED / FIXED]

SUSE Security Advisories:

openSUSE-SU-2020:0551-1, published Thu Dec 7 12:55:39 2023
openSUSE-SU-2020:1475-1, published Thu Dec 7 12:55:40 2023
openSUSE-SU-2020:1509-1, published Thu Dec 7 12:55:40 2023

List of released packages

Product(s)	Fixed package version(s)	References
SUSE Package Hub 15 SP1	`otrs >= 6.0.29-bp151.3.6.2` `otrs-doc >= 6.0.29-bp151.3.6.2` `otrs-itsm >= 6.0.29-bp151.3.6.2`	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
SUSE Package Hub 15 SP2	`otrs >= 6.0.29-bp152.2.8.1` `otrs-doc >= 6.0.29-bp152.2.8.1` `otrs-itsm >= 6.0.29-bp152.2.8.1`	Patchnames: openSUSE-2020-1475 openSUSE-2020-1509
SUSE Package Hub 15	`otrs >= 5.0.42-bp150.2.10.1` `otrs-doc >= 5.0.42-bp150.2.10.1` `otrs-itsm >= 5.0.42-bp150.2.10.1`	Patchnames: openSUSE-2020-551
openSUSE Leap 15.1	`otrs >= 6.0.29-lp151.2.6.2` `otrs-doc >= 6.0.29-lp151.2.6.2` `otrs-itsm >= 6.0.29-lp151.2.6.2`	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
openSUSE Leap 15.2	`otrs >= 6.0.29-lp152.2.3.4` `otrs-doc >= 6.0.29-lp152.2.3.4` `otrs-itsm >= 6.0.29-lp152.2.3.4`	Patchnames: openSUSE-2020-1475

SUSE Timeline for this CVE

CVE page created: Fri Mar 27 19:43:23 2020
CVE page last modified: Mon Oct 6 19:23:54 2025