CVE-2019-16375

Upstream information

CVE-2019-16375 at MITRE

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

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SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having low severity.

CVSS v2 Scores

	National Vulnerability Database
Base Score	3.5
Vector	AV:N/AC:M/Au:S/C:N/I:P/A:N
Access Vector	Network
Access Complexity	Medium
Authentication	Single
Confidentiality Impact	None
Integrity Impact	Partial
Availability Impact	None

CVSS v3 Scores

	National Vulnerability Database
Base Score	5.4
Vector	CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
Access Vector	Network
Access Complexity	Low
Privileges Required	Low
User Interaction	Required
Scope	Changed
Confidentiality Impact	Low
Integrity Impact	Low
Availability Impact	None
CVSSv3 Version	3.1

SUSE Bugzilla entries: 1153324 [RESOLVED / DUPLICATE], 1156431 [RESOLVED / FIXED]

SUSE Security Advisories:

• openSUSE-SU-2020:0551-1, published Sat, 25 Apr 2020 21:13:38 +0200 (CEST)
• openSUSE-SU-2020:1475-1, published Sun, 20 Sep 2020 06:21:38 +0200 (CEST)
• openSUSE-SU-2020:1509-1, published Wed, 23 Sep 2020 15:20:26 +0200 (CEST)

List of released packages

Product(s)	Fixed package version(s)	References
SUSE Package Hub for SUSE Linux Enterprise 15 SP1	otrs >= 6.0.29-bp151.3.6.2 otrs-doc >= 6.0.29-bp151.3.6.2 otrs-itsm >= 6.0.29-bp151.3.6.2	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
SUSE Package Hub for SUSE Linux Enterprise 15 SP2	otrs >= 6.0.29-bp152.2.8.1 otrs-doc >= 6.0.29-bp152.2.8.1 otrs-itsm >= 6.0.29-bp152.2.8.1	Patchnames: openSUSE-2020-1475 openSUSE-2020-1509
SUSE Package Hub for SUSE Linux Enterprise 15	otrs >= 5.0.42-bp150.2.10.1 otrs-doc >= 5.0.42-bp150.2.10.1 otrs-itsm >= 5.0.42-bp150.2.10.1	Patchnames: openSUSE-2020-551
openSUSE Leap 15.1	otrs >= 6.0.29-lp151.2.6.2 otrs-doc >= 6.0.29-lp151.2.6.2 otrs-itsm >= 6.0.29-lp151.2.6.2	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
openSUSE Leap 15.2	otrs >= 6.0.29-lp152.2.3.4 otrs-doc >= 6.0.29-lp152.2.3.4 otrs-itsm >= 6.0.29-lp152.2.3.4	Patchnames: openSUSE-2020-1475