Upstream information

CVE-2019-12497 at MITRE

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v2 Scores
  National Vulnerability Database
Base Score 5
Vector AV:N/AC:L/Au:N/C:P/I:N/A:N
Access Vector Network
Access Complexity Low
Authentication None
Confidentiality Impact Partial
Integrity Impact None
Availability Impact None
CVSS v3 Scores
  National Vulnerability Database
Base Score 5.3
Vector CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Access Vector Network
Access Complexity Low
Privileges Required None
User Interaction None
Scope Unchanged
Confidentiality Impact Low
Integrity Impact None
Availability Impact None
CVSSv3 Version 3
SUSE Bugzilla entry: 1137614 [RESOLVED / WONTFIX]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
openSUSE Leap 15.1
  • otrs >= 6.0.29-lp151.2.6.2
  • otrs-doc >= 6.0.29-lp151.2.6.2
  • otrs-itsm >= 6.0.29-lp151.2.6.2
Patchnames:
openSUSE-2020-1475
openSUSE-2020-551
openSUSE Leap 15.2
  • otrs >= 6.0.29-lp152.2.3.4
  • otrs-doc >= 6.0.29-lp152.2.3.4
  • otrs-itsm >= 6.0.29-lp152.2.3.4
Patchnames:
openSUSE-2020-1475