CVE-2019-12497

Upstream information

CVE-2019-12497 at MITRE

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

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SUSE information

Overall state of this security issue: Resolved

This issue is currently rated as having moderate severity.

CVSS v2 Scores

CVSS detail	National Vulnerability Database
Base Score	5
Vector	AV:N/AC:L/Au:N/C:P/I:N/A:N
Access Vector	Network
Access Complexity	Low
Authentication	None
Confidentiality Impact	Partial
Integrity Impact	None
Availability Impact	None

CVSS v3 Scores

CVSS detail	National Vulnerability Database
Base Score	5.3
Vector	CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Attack Vector	Network
Attack Complexity	Low
Privileges Required	None
User Interaction	None
Scope	Unchanged
Confidentiality Impact	Low
Integrity Impact	None
Availability Impact	None
CVSSv3 Version	3.1

SUSE Bugzilla entry: 1137614 [RESOLVED / WONTFIX]

SUSE Security Advisories:

• openSUSE-SU-2020:0551-1, published Thu Dec 7 12:55:39 2023
• openSUSE-SU-2020:1475-1, published Thu Dec 7 12:55:40 2023
• openSUSE-SU-2020:1509-1, published Thu Dec 7 12:55:40 2023

List of released packages

Product(s)	Fixed package version(s)	References
SUSE Package Hub 15 SP1	otrs >= 6.0.29-bp151.3.6.2 otrs-doc >= 6.0.29-bp151.3.6.2 otrs-itsm >= 6.0.29-bp151.3.6.2	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
SUSE Package Hub 15 SP2	otrs >= 6.0.29-bp152.2.8.1 otrs-doc >= 6.0.29-bp152.2.8.1 otrs-itsm >= 6.0.29-bp152.2.8.1	Patchnames: openSUSE-2020-1475 openSUSE-2020-1509
SUSE Package Hub 15	otrs >= 5.0.42-bp150.2.10.1 otrs-doc >= 5.0.42-bp150.2.10.1 otrs-itsm >= 5.0.42-bp150.2.10.1	Patchnames: openSUSE-2020-551
openSUSE Leap 15.1	otrs >= 6.0.29-lp151.2.6.2 otrs-doc >= 6.0.29-lp151.2.6.2 otrs-itsm >= 6.0.29-lp151.2.6.2	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
openSUSE Leap 15.2	otrs >= 6.0.29-lp152.2.3.4 otrs-doc >= 6.0.29-lp152.2.3.4 otrs-itsm >= 6.0.29-lp152.2.3.4	Patchnames: openSUSE-2020-1475

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Status of this issue by product and package

Please note that this evaluation state might be work in progress, incomplete or outdated. Also information for service packs in the LTSS phase is only included for issues meeting the LTSS criteria. If in doubt, feel free to contact us for clarification. The updates are grouped by state of their lifecycle. SUSE product lifecycles are documented on the lifecycle page.

Product(s)	Source package	State
Products past their end of life and not receiving proactive updates anymore.
SUSE Package Hub 15	otrs	Released
SUSE Package Hub 15 SP1	otrs	Released
SUSE Package Hub 15 SP2	otrs	Released

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SUSE Timeline for this CVE

CVE page created: Fri Jun 7 12:24:37 2019
CVE page last modified: Thu Dec 11 16:09:00 2025