Upstream information

CVE-2018-16587 at MITRE


In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

SUSE Bugzilla entry: 1109823 [RESOLVED / FIXED]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
openSUSE Leap 15.0
  • otrs >= 4.0.32-lp150.2.3.1
  • otrs-doc >= 4.0.32-lp150.2.3.1
  • otrs-itsm >= 4.0.32-lp150.2.3.1