Upstream information

CVE-2018-16587 at MITRE


In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

SUSE information

Overall state of this security issue: Resolved

This issue is currently rated as having moderate severity.

CVSS v2 Scores
  National Vulnerability Database
Base Score 5.8
Vector AV:N/AC:M/Au:N/C:N/I:P/A:P
Access Vector Network
Access Complexity Medium
Authentication None
Confidentiality Impact None
Integrity Impact Partial
Availability Impact Partial
CVSS v3 Scores
  National Vulnerability Database
Base Score 6.5
Vector CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N
Attack Vector Network
Attack Complexity Low
Privileges Required None
User Interaction Required
Scope Unchanged
Confidentiality Impact None
Integrity Impact High
Availability Impact None
CVSSv3 Version 3
SUSE Bugzilla entry: 1109823 [RESOLVED / FIXED]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
SUSE Package Hub 15
  • otrs >= 4.0.32-bp150.3.3.1
  • otrs-doc >= 4.0.32-bp150.3.3.1
  • otrs-itsm >= 4.0.32-bp150.3.3.1
openSUSE Leap 15.0
  • otrs >= 4.0.32-lp150.2.3.1
  • otrs-doc >= 4.0.32-lp150.2.3.1
  • otrs-itsm >= 4.0.32-lp150.2.3.1

SUSE Timeline for this CVE

CVE page created: Mon Sep 24 21:17:17 2018
CVE page last modified: Fri Dec 8 17:18:23 2023