Upstream information

CVE-2018-16586 at MITRE


In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

SUSE information

Overall state of this security issue: Resolved

This issue is currently rated as having moderate severity.

CVSS v2 Scores
  National Vulnerability Database
Base Score 4.3
Vector AV:N/AC:M/Au:N/C:N/I:P/A:N
Access Vector Network
Access Complexity Medium
Authentication None
Confidentiality Impact None
Integrity Impact Partial
Availability Impact None
CVSS v3 Scores
  National Vulnerability Database SUSE
Base Score 4.3 4.3
Attack Vector Network Network
Attack Complexity Low Low
Privileges Required None None
User Interaction Required Required
Scope Unchanged Unchanged
Confidentiality Impact None None
Integrity Impact Low Low
Availability Impact None None
CVSSv3 Version 3 3
SUSE Bugzilla entry: 1109822 [RESOLVED / FIXED]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
SUSE Package Hub 15
  • otrs >= 4.0.32-bp150.3.3.1
  • otrs-doc >= 4.0.32-bp150.3.3.1
  • otrs-itsm >= 4.0.32-bp150.3.3.1
openSUSE Leap 15.0
  • otrs >= 4.0.32-lp150.2.3.1
  • otrs-doc >= 4.0.32-lp150.2.3.1
  • otrs-itsm >= 4.0.32-lp150.2.3.1

SUSE Timeline for this CVE

CVE page created: Mon Sep 24 21:17:12 2018
CVE page last modified: Fri Dec 8 17:18:23 2023