At the same time, customers are demanding new services such as online and mobile banking—increasing the need for application development.
Xi Wang, System Engineer at CMBC, said: “To reconcile the need for cost-cutting with consumer demands for innovation, we needed to find a way to do more with less. We spotted room for improvement in our existing IT environment. Historically, we had relied heavily on minicomputers, which were expensive and forced us into long-term vendor commitments, because the operating systems are bundled with the hardware.
“Additionally, the systems lacked advanced resources for software development, delaying the delivery of new applications to customers. We began searching for a solution that could provide better support for application development at lower cost.”
“We recognized two key advantages of switching to an open-source solution,” said Xi Wang. “Firstly, it would reduce our dependence on individual vendors, helping us to cut costs. Secondly, it would give us greater control over our IT systems as required by new rules introduced by industry regulators. We selected SUSE Linux Enterprise Server for SAP Applications based on the platform’s reputation for superb reliability and excellent vendor support.”
CMBC has taken advantage of the SUSE operating system’s sophisticated development environment to build a range of applications for customers, supporting functionalities including online banking, mobile banking and payment collection.
“Using the SUSE platform, we developed and launched our highly successful online banking offering extremely rapidly,” said Xi Wang. “In our experience, SUSE Linux Enterprise Server for SAP Applications offers excellent performance and outstanding reliability for this and many other applications at much lower cost than other platforms.”
When CMBC deployed the cutting-edge SAP HANA database to accelerate its management accounting processes, it decided to support the new SAP HANA implementation using SUSE Linux Enterprise Server for SAP Applications. The SUSE platform also runs the IBM DB2, Oracle and MySQL databases in the bank’s SAP environment.
“SUSE Linux Enterprise Server for SAP Applications makes it straightforward to set up, configure and roll out new business systems,” said Xi Wang. “Our SAP applications run exceptionally well on the SUSE platform.”
“For many banking systems, unexpected service interruptions can upset customers and cause severe reputational damage,” said Xi Wang. “To ensure that our critical systems are always available, we rely on SUSE Linux Enterprise High Availability Extension.” Moreover, switching to SUSE has enabled CMBC to unlock massive cost savings.
“With our previous proprietary platform, we had to purchase the hardware, operating system and applications, then buy additional licenses to activate the CPUs,”elaborates Xi Wang. “With Linux, we can avoid this extra cost. As a result, switching to SUSE Linux Enterprise Server for SAP Applications has enabled us to cut the TCO of our IT infrastructure by at least 80 percent.
“Furthermore, because we achieve excellent performance and availability on more economical hardware, we have been able to migrate our SAP HANA database to servers that cost half the price without impacting service quality.”
The bank’s IT team has also discovered that SUSE Linux Enterprise Server for SAP Applications is much easier to manage than its previous platform, thanks to the automation of installations and many routine administration tasks. When problems arise, CMBC can solve 80 percent of issues in-house, with the rest resolved by SUSE.
“When we encounter problems, we can usually fix them without external help thanks to superb online troubleshooting resources,” said Xi Wang. “However, it’s great to know that we can rely on SUSE engineers to provide expert assistance if needed.
“We are delighted with the SUSE platform, because it enables us to meet customer demands for faster application delivery whilst cutting costs. In a turbulent economic climate, these capabilities will provide real competitive advantage to help us weather the storm.”