SUSE Premium Technical Advisory Services

You have questions. We have answers. Get connected with the consultant you need at the right time. From architecture workshops to mentorship through knowledge transfer, we have you covered. Simply schedule the time you need with your coordinator. It is really that simple.

Why Premium Technical Advisory Services

Whether it is performance tuning, architecture advisement, technical mentorship or general guidance, SUSE technical experts are here for you. Work with your assigned coordinator to get the exact technical expert you need for an assigned period. Think of it as a helping hand when you need one.

Learn More

A Closer Look

Premium Technical Advisory Services is a fixed cost, 12-month service offering that provides technical mentorship for your open-source solution needs. Your dedicated coordinator will know you, your infrastructure, and your team. They will be able to assign technical personnel who can provide the right advice at the right time.

Premium Technical Advisory Services do not replace Premium Support Services or Consulting Services. Rather, this offer complements those services by providing ad-hoc consulting for a specified block of time for mentoring, architecture advice, or technical guidance.

Access Technical Experts

to develop relationships and who can help you optimize your current infrastructure.

Build an Infrastructure Roadmap

by getting advice on technology trends that help address your ever-changing business needs.

Adapt Modern Technologies

like containers and K8s. Learn about edge and hybrid IT solutions. Outpace your competition.

Benefits

Premium Technical Advisory Services provides direct access to professionals to keep your business running, growing, and innovating. Your coordinator will serve as your single point of contact to get you the exact help you need when you need it.

Key benefits include:

A Single Coordinator

Your assigned coordinator will know your team and your infrastructure. They will ensure you get the right person to meet your exact needs on your schedule.

On-Site Days

On-site (or remote) days provide exclusive, one-on-one time for collaboration opportunities for solution knowledge, best practices, and technology trends.

Direct Access to Your Advisor

Infrastructure can be complex and sometimes you need advice and guidance. Get direct access to SUSE experts who can address your specific needs on your time frame.

Defined Schedules

Work directly with your coordinator to schedule time with your advisor to meet the availability of you and your team. Address your needs with the right team.

Dedicated Time

Book your dedicated time in 4-hour blocks. Use these blocks all at once or schedule them throughout the year. With Premium Technical Advisory Services, the choice is yours.

eLearning Access

Your infrastructure depends on a knowledgeable team to keep it running optimally. That is why all tiers of Premium Technical Adversory Services come with access to SUSE eLearning.

 

Standard

Standard+

Professional

Enterprise

Co-Ordinator

Yes (Up to 12hrs)

Yes (Up to 24hrs)

Yes (Up to 24hrs)

Yes (Up to 96hrs)

on-site days

Remote only

Remote only

Up to 4 trips per annum

Up to 2 trips per month

Hours Allocated/Sessions

60/15

120/30

400/100

Full-Time (1680hrs)

Scheduling

next available resource

next available resource

next available resource

As required

Minimum Block

4 hours

4 hours

4 hours

4 hours

eLearning access (Silver)

1 Subscription

2 Subscriptions

3 Subscriptions

4 Subscriptions

Standard

Co-Ordinator

Yes (Up to 12hrs)

on-site days

Remote only

Hours Allocated/Sessions

60

Scheduling

next available resource

Minimum Block

4 hours

eLearning access (Silver)

1 Subscription
Standard+

Co-Ordinator

Yes (Up to 24hrs)

on-site days

Remote only

Hours Allocated/Sessions

120

Scheduling

next available resource

Minimum Block

4 hours

eLearning access (Silver)

2 Subscriptions
Professional

Co-Ordinator

Yes (Up to 48hrs)

on-site days

Up to 4 trips per annum

Hours Allocated/Sessions

400

Scheduling

next available resources

Minimum Block

4 hours

eLearning access (Silver)

3 Subscriptions
Enterprise

Co-Ordinator

Yes (Up to 96hrs)

on-site days

Up to 2 trips per month

Hours Allocated/Sessions

Full-Time (1680hrs)

Scheduling

As required

Minimum Block

4 hours

eLearning access (Silver)

4 Subscriptions

Find out how Premium Technical Advisory Services can help your business!

Book a meeting or live chat with a SUSE specialist today.

IT Transformation is Hard—We Can Help

Partner with SUSE experts to accelerate business modernization. Address skills gaps with flexible training. Enjoy white glove technical support services directly from a named professional. Experience dedication, responsiveness and choice. Experience SUSE Global Services.

SUSE Consulting

Your modernization journey is as unique as your business. We work with you and your team to identify starting points, design solutions, implement best practices, and optimize for continual success.

Learn More

Training Services

If skills are inhibiting your transformation, SUSE Training is your answer. Our comprehensive portfolio of courses and certification paths provide the training that fits your needs, your schedule, and your business.

Learn More

Premium Support Services

Extend your SUSE support with direct, named access to a resource who know you, your team and your infrastructure. Keep up with the pace of change and customer expectations, while still taking care of every day business.

Learn More