- If you have an existing case that requires escalation you can request this via the case in our SCC (SUSE Customer Center)
- Note that changes in case severity are based on our severity definitions available.
- If you are experiencing a ‘production systems down’ scenario please request a case escalation by contacting your Support engineer directly.
- On weekends, for escalating a 'Severity 1' scenario you can contact the SUSE Support centre via the phone numbers by selecting this link.
- If you are a Premium or Sovereign Premium Support Services customer and already have an assigned Services Delivery Manager (SDM) please contact them via your dedicated channels. (Note: Please use normal processes to reach out to Premium or Sovereign Premium resources – may vary by geographic region).
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