How to effectively work with Support

For SUSE support engineers to manage your request more effectively it is important that you provide some basic information contained in the following questionnaire:

WHICH product version is having the problem?
WHAT is the problem?
WHEN does/did the problem occur?
WHAT is the impact of the problem?

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Support Handbook

Types of Support

Scope of Support

Severity Types

Working With Support

Additional Services

Support Policies