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Sovereign Premium Support (EU)

SUSE Sovereign Premium Support is designed to provide direct access to named technical professionals and service delivery managers. This offering is specifically tailored for customers and partners seeking a support solution that is sovereign within the European Union.

Details on our Sovereign Premium Support can be found here.

Sovereign Premium Support subscribers have access to an EU-based Premium Support Engineer during normal business hours:

European Union 09.00 to 17.00 (local time) Monday to Friday

Note: Gold and Platinum Support Service subscribers may contact their Premium Support Engineer 24x7 for mission critical, production down issues (please refer to your agreement for further information).