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Bootstrapping of a client using the webUI fails with error: Permission denied (keyboard-interactive). scp: Connection closed

This document (000021763) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Multi Linux Manager 5


Situation

Bootstrapping a client using SUSE Multi Linux Manager webUI fails with following error message: 

Bootstrapping a server fails with error:
root@somedomain.com: Permission denied (keyboard-interactive).
scp: Connection closed

Registration of a client using bootstrap script works without any issues.

Resolution

Either comment following two options in /etc/ssh/sshd_config configuration file on top of affected client: 

PasswordAuthentication no
PubkeyAuthentication no

...and restart the sshd.service or set both option to yes:

PasswordAuthentication yes
PubkeyAuthentication yes

...and then restart the sshd.service.

Cause

The affected client system is missing sshd authentication methods needed for proper client registration.

Additional Information

The sshd authentication methods can be tested by using the scp command (which is used during the bootstrapping process) from SUSE Multi Linux Manager to to affected client:

uyuni-server:~ # touch /tmp/tmpe9gdoxum

uyuni-server:~ # scp -o KbdInteractiveAuthentication=no -o PasswordAuthentication=yes -o GSSAPIAuthentication=no -o ConnectTimeout=180 -o ServerAliveInterval=60 -o ServerAliveCountMax=3 -o StrictHostKeyChecking=no -o Port=22 -o IdentityFile=/var/lib/salt/.ssh/mgr_ssh_id -o User=root  /tmp/tmpe9gdoxum 10.156.233.224:.tmpe9gdoxum
root@10.156.233.224: Permission denied (keyboard-interactive).
scp: Connection closed

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000021763
  • Creation Date: 31-Mar-2025
  • Modified Date:25-Apr-2025
    • SUSE Manager Server
    • SUSE Manager

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