Long Term Service Pack Support

The speed of ongoing Linux innovation is important to your business, and access to patches for urgent security vulnerabilities and technical support are critical. Rather than wait until the general support period ends to ensure you have access to the latest features and fixes for your Linux operating system, take the proactive approach.

With Long Term Service Pack Support (LTSS) from SUSE, you can align your support needs with your data center deployment plans. It gives you up to 5 years support on a service pack and 13 years on a major release. This lets you plan ahead for upgrades path at your own pace, rather than react to the end of support before your operations are ready.

Benefits of Long Term Service Pack Support
  • Additional 12-36 months of service pack support for a total of 3-5 years
  • 13-year core server platform support plus access to previously released patches
  • Extended time for security patches for critical vulnerabilities & maintenance for critical non-security issues

System Requirements

What is LTSS?

Long Term Service Pack Support (LTSS) is an extended support program that offers support and service beyond the general support period. It allows you to maintain your current operating-system version as long as possible, preserving both the stability and security of your data center, as you transition from one service-pack version to the next. With Long Term Service Pack Support you can receive three years of extended support, in addition to the standard ten years of support for each major version of SUSE Linux Enterprise Server, for a total of 13 years.

What does it include and what does it not?

Long Term Service Pack Support includes:

  • Access to SUSE's award-winning support organization for unlimited service requests
  • Hours and response times are determined by your subscription level
  • Priority subscriptions provide 24x7 coverage with 1-hour response for critical issues
  • Standard subscriptions offer 12x5 coverage with 2-hour response time for critical issues
  • Fixes for critical security issues
  • Fixes for severity-level 1 and 2 defects

Long Term Service Pack Support does not include any software enhancement requests or hardware enablement.

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Up to 5 Years Service Pack Support

We generally release service packs approximately every 18 months and support previous service packs for 6 months after the release of the new service pack. Long Term Service Pack Support can extend support an additional 12-36 months in 12-month increments.

13-Year Core Server Platform Lifecycle

Most of our core server platform products have a 10-year lifecycle. If you need more than that, Long Term Service Pack provides 3 years of extended support, during which time you'll continue receiving security and maintenance patches as well as technical support.

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Build a Future Infrastructure Model

Your infrastructure should only be updated when necessary, and on a schedule that works for your data center. During the LTSS period, SUSE will deliver only the security patches for critical vulnerabilities, and maintenance patches for critical non-security issues.