registercloudguest for on-demand instance fails to register system
This document (7024252) is provided subject to the disclaimer at the end of this document.
Environment
SUSE Linux Enterprise Server for Azure
SUSE Linux Enterprise Server 12 Service Pack 2 (SLES 12 SP2)
SUSE Linux Enterprise Server 12 Service Pack 3 (SLES 12 SP3)
SUSE Linux Enterprise Server 12 Service Pack 4 (SLES 12 SP4)
SUSE Linux Enterprise Server 15 (SLES 15)
Situation
Instance registration information has been properly cleaned up with the instructions in this TID:
Even after the cleanup, the registercloudguest --force-new registration script fails to register the system.
Resolution
Fix the errant basesystem symbolic link in the /etc/products.d/ directory.
payg-sles:~ # cd /etc/products.d
payg-sles:/etc/products.d # ls -l basesystem
lrwxrwxrwx 1 root root 13 Jan 1 2019 basesystem -> sle-module-toolchain.prod
payg-sles:/etc/products.d # unlink basesystem
If the system is a vanilla SLES image, the target product file in which to point the link is SLES.prod
payg-sles:/etc/products.d # ln -s SLES.prod baseproduct
If the system is a SLES for SAP image, the target filename is SLES_SAP.prod
payg-sles:/etc/products.d # ln -s SLES_SAP.prod baseproduct
Now that the product link is fixed, the registration script should continue and successfully register the PAYG instance.
payg-sles:/etc/products.d # /usr/sbin/registercloudguest --force-new
Cause
The incorrect symlink target is the result of a bug in the image creation process which was discovered and addressed in late August, 2018. Images spun up after September, 2018, should not be affected.
Additional Information
Registration of on-demand (Pay-As-You-Go) instances will fail when the /etc/products.d/basesystem symlink is set incorrectly.
Related TID: https://www.suse.com/support/kb/doc/?id=7022311
Disclaimer
This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7024252
- Creation Date: 08-Nov-2019
- Modified Date:03-Mar-2020
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- SUSE Linux Enterprise Server
- SUSE Linux Enterprise Server for SAP Applications
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