SUSE Support

Here When You Need Us

[Rancher] Is Rancher Support only for RKE-provisioned clusters?

This document (000020450) is provided subject to the disclaimer at the end of this document.


Update as of March 2024: Rancher Support now fully covers Rancher-provisioned or imported RKE2 and k3s clusters, too. 


In November 2019, k3s graduated from being just a community project led by Rancher Labs to a fully conformant Kubernetes distribution that is supported commercially by Rancher Labs. View release notes for k3s v1.0.0 here . With the general availability of k3s, Rancher Support extends to k3s clusters.

Comprehensive Rancher Support, inclusive of Kubernetes and Docker, applies only to RKE-provisioned clusters for Rancher releases before 2.6.5.  As of the 2.6.6 release of Rancher, k3s, RKE2 are fully supported as well What this means is the following:

In the RKE-provisioned clusters, Rancher can provide patch fixes as needed at the levels of Kubernetes and Docker.

For clusters that are brought under the management of the Rancher control plane, as imported clusters, Rancher Support applies only to those Kubernetes versions published in the support matrix and to the extent of making sure Rancher control plane functionality works as published in Rancher docs. Issues root- caused to be inside these clusters will need to be taken up by Customer with the provider of support for these clusters.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020450
  • Creation Date: 10-Nov-2021
  • Modified Date:28-Mar-2024
    • SUSE Rancher
    • SUSE Rancher Longhorn

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.