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SUSEConnect registration failed when LANG=pt_BR.UTF-8

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SUSE Linux Enterprise Server 12


When registering a SLES 12 server installed in pt_BR language, you will receive an error similar to that:

# SUSEConnect -r <reg-code> -e <email> --debug SUSEConnect error: NoMethodError: undefined method `strip' for nil:NilClass /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:52:in `block in output' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:50:in `each' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:50:in `reduce' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:50:in `output' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:16:in `cpus' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:7:in `hwinfo' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/base.rb:12:in `info' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/system.rb:14:in `hwinfo' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/api.rb:57:in `update_system' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/client.rb:64:in `update_system' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/client.rb:121:in `announce_or_update' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/client.rb:38:in `register!' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/cli.rb:42:in `execute!' /usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/bin/SUSEConnect:10:in `<top (required)>' /usr/sbin/SUSEConnect:23:in `load' /usr/sbin/SUSEConnect:23:in `<main>'


As a temporary solution servers affected can use the LC_ALL variable set to en_US.UTF-8:

# export LC_ALL=en_US.UTF-8

That will switch locale to en_US.UTF-8 for that specific command only and registration will be possible.

Then register your server again using:

SUSEConnect -r <reg-code> -e <email>


Additional Information


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7016241
  • Creation Date: 26-Feb-2015
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server

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