Voice of the Customer
We value your thoughts, insights, and suggestions as they help us continuously improve our products and services. Whether you have ideas for new features, encountered an issue, or simply want to share your experience, your feedback is essential to shaping the future of our technology.
Simple 4 Step Process for Collecting & Actioning Feedback
"Closing the feedback loop," acts as an engine for continuous improvement and strategic innovation driven by customer input. This rigorous process doesn't just refine our solutions; when we act on and communicate those enhancements back to you, it fosters a critical sense of being heard and valued, fostering trust and loyalty because your feedback drives the quality and future of SUSE products.
Understand & Empathize
By actively gathering and analyzing feedback from all customer touchpoints, we understand their needs and improve our products and services.
Analyze & Prioritize
We analyse and categorize feedback to find patterns and recurring issues, We quantify and prioritize problems by severity, frequency, and impact.
Develop & Implement
We create action plans based on prioritized insights, assigning resources and setting timelines to implement tangible changes like product updates or new features.
Communicate & Iterate
We share the changes with customers and track the impact of our solutions. We continuously collect new feedback to ensure issues are resolved.
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