How to apply a Program Temporary Fix (PTF) to a containerized SUSE Manager 5

Applying a containerized fix to SUSE Manager Server 5 is accomplished using the following command:

mgradm support ptf podman --ptf <PTFnumber> --user <accountID>

The <PTFnumber> will be provided by a SUSE Support representative.
The <accountID> can be found in the SUSE Customer Center account, either to the right of the company name or on the left hand side in the navigation frame in grey font under the company name. Please make sure to select the account the SUSE Manager installation is registered to.

NOTE: The starting letter of the "accountID" needs to be specified in lower case, similar to how it is in the provided PTF registry link.

Applying a containerized fix to SUSE Manager Proxy 5 is accomplished using the following command:

mgrpxy support ptf podman --ptf <PTFnumber> --user <accountID> --scc-user <mirroringCredUser> --scc-password <mirroringCredPassword>

The needed values for <mirroringCredUser> and <mirroringCredPassword> can be found in the SCC under the "Proxies" tab for the <accountID> organization.

In case the issue has not been properly identified, a tentative fix may be provided as a TEST build first. This TEST is applied on the Server and Proxy using their respective commands:

mgradm support ptf podman --test <TESTnumber> --user <accountID>

mgrpxy support ptf podman --test <PTFnumber> --user <accountID> --scc-user <mirroringCredUser> --scc-password <mirroringCredPassword>

PTFs provided via registry.suse.com are only created for the account as identified by a provided SUSE Manager supportconfig (created using "mgradm support config"). This data tar-ball is the required base information for a SUSE Manager support request. A supportconfig created directly on the SLE Micro instance running the container is not sufficient.

In case the update process exists with an exit status 125, for example:

Error: initializing source docker://registry.suse.com/a/a232408/150158/suse/manager/5.0/x86_64/server:latest-ptf-150158: reading manifest latest-ptf-150158 in registry.suse.com/a/a232408/150158/suse/manager/5.0/x86_64/server: requested access to the resource is denied
Error: exit status 125

This indicates the account used is not entitled to access this resource.
Please contact a SUSE Support representative in such a case to address this.

The SUSE Manager 5 container will be restarted as part of the update operation. Please wait until the container
is fully operational. To monitor, run "watch -n 10 podman ps":

CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
ba424348034a registry.suse.com/a/a232408/150158/suse/manager/5.0/x86_64/server:latest-ptf-150158 /usr/lib/systemd/... 55 seconds ago Up 54 seconds (starting) 0.0.0.0:80->80/tcp, 0.0.0.0:443->443/tcp,
0.0.0.0:4505-4506->4505-4506/tcp, 0.0.0.0:5432->5432/tcp, 0.0.0.0:5556-5557->5556-5557/tcp, 0.0.0.0:9100->9100/tcp, 0.0.0.0:9187->9187/tcp, 0.0.0.0:9800->9800/tcp, 0.0.0.0:25151->25151/tcp, 0.0.0.0:69->69/udp uyuni-server

and wait until the STATUS column changes from (starting) to (healthy):

CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
ba424348034a registry.suse.com/a/a232408/150158/suse/manager/5.0/x86_64/server:latest-ptf-150158 /usr/lib/systemd/... 2 minutes ago Up 2 minutes (healthy) 0.0.0.0:80->80/tcp, 0.0.0.0:443->443/tcp, 0.
0.0.0:4505-4506->4505-4506/tcp, 0.0.0.0:5432->5432/tcp, 0.0.0.0:5556-5557->5556-5557/tcp, 0.0.0.0:9100->9100/tcp, 0.0.0.0:9187->9187/tcp, 0.0.0.0:9800->9800/tcp, 0.0.0.0:25151->25151/tcp, 0.0.0.0:69->69/udp uyuni-server

Once the container is back in a "(healthy)" state, please check whether the PTF supplied addressed the issue reported and provide feedback to the SUSE Support representative assigned to the case. 

The extra flags in the commands for Proxy systems are needed because these systems are registered to a SUSE Manager Server instead of to the SCC directly. As a result, they do not have any credentials available to automatically authenticate with the registry.

To apply regular PTFs, see: TID 000018572 - Best practice for applying Program Temporary Fixes (PTFs)