Why Premium Technical Advisory Services
Whether it is performance tuning, architecture advisement, technical mentorship or general guidance, SUSE technical experts are here for you. Work with your assigned coordinator to get the exact technical expert you need for an assigned period. Think of it as a helping hand when you need one.
01
Access Technical Experts
to develop relationships and who can help you optimize your current infrastructure.
02
Build an Infrastructure Roadmap
by getting advice on technology trends that help address your ever-changing business needs.
03
Adapt Modern Technologies
like containers and K8s. Learn about edge and hybrid IT solutions. Outpace your competition.
What SUSE Premium Support Services Includes
Choose the tier that meets your requirements
|
|
Standard |
Standard+ |
Professional |
Enterprise |
|---|---|---|---|---|
|
Co-Ordinator |
Yes (Up to 12hrs) |
Yes (Up to 24hrs) |
Yes (Up to 48hrs) |
Yes (Up to 96hrs) |
|
on-site days |
Remote only |
Remote only |
Up to 4 trips per annum |
Up to 2 trips per month |
|
Hours Allocated |
60 |
120 |
400 |
Full-Time (1680hrs) |
|
Scheduling |
next available resource |
next available resource |
next available resource |
As required |
|
Minimum Block |
4 hours |
4 hours |
4 hours |
4 hours |
|
eLearning access (Silver) |
1 Subscription |
2 Subscriptions |
3 Subscriptions |
4 Subscriptions |
Benefits
Premium Technical Advisory Services provides direct access to professionals to keep your business running, growing, and innovating. Your coordinator will serve as your single point of contact to get you the exact help you need when you need it.
Key benefits include:
A Single Coordinator
Your assigned coordinator will know your team and your infrastructure. They will ensure you get the right person to meet your exact needs on your schedule.
On-Site Days
On-site (or remote) days provide exclusive, one-on-one time for collaboration opportunities for solution knowledge, best practices, and technology trends.
Direct Access to Your Advisor
Infrastructure can be complex and sometimes you need advice and guidance. Get direct access to SUSE experts who can address your specific needs on your time frame.
Defined Schedules
Work directly with your coordinator to schedule time with your advisor to meet the availability of you and your team. Address your needs with the right team.
Dedicated Time
Book your dedicated time in 4-hour blocks. Use these blocks all at once or schedule them throughout the year. With Premium Technical Advisory Services, the choice is yours.
eLearning Access
Your infrastructure depends on a knowledgeable team to keep it running optimally. That is why all tiers of Premium Technical Adversory Services come with access to SUSE eLearning.
IT Transformation is Hard—We Can Help
Consulting
Your modernization journey is as unique as your business. We work with you and your team to identify starting points, design solutions, implement best practices, and optimize for continual success. 了解更多
Training Services
If skills are inhibiting your transformation, SUSE Training is your answer. Our comprehensive portfolio of courses and certification paths provide the training that fits your needs, your schedule, and your business. 了解更多