Useful FAQ’s around SUSE Support Subscriptions:
How can I renew the subscriptions I own?
The most common way of purchasing our products is by placing an order with your reseller of choice. You can find an accredited reseller right here. If you need further information how to renew we advise you to contact your partner or email a Renewal Account Manager suserenew@suse.com
Where can I find prices and your full product catalog?
As an open source company SUSE is working closely with the reseller community which will be able to assist you with prices. You can find a reseller near you here.
How can I purchase additional products?
Your reseller or Renewal Account Manager are happy to help. You can find their contacts here: SUSE Partner locator and email a Renewal Account Manager suserenew@suse.com
Does SUSE offer special discounts and promotions?
Special purchasing and licensing options are available to qualified educational institutions, non-profit organizations and government entities. Qualifying customers may take advantage of special discounts via their reseller Please contact your IT partner or Renewal Account Manager for assistance..
How can I get support?
With every active standard or priority support subscription you can get support from our technical support team. Via SUSE Customer Center you can open a Service Request. Before opening a ticket with our support team you can also have a look at our knowledgebase or community driven support forums. If you have an older version of a SUSE product then please visit product lifecycle https://www.suse.com/lifecycle/ .
Does SUSE offer discount if subscriptions are bought for a longer period?
Indeed SUSE Subscriptions are available as one-, three- or five-year part numbers . Products bought for 3 or more years have typically a 10% discount and help you to reduce cost over a longer period and assure uninterrupted coverage and service.
I received an e-mail reminder from SUSE to renew products I own. What is this all about?
We want you to continue to have access to the latest product versions, patches & updates and have access to technical support if needed. Only when your subscriptions are active can you use these benefits. Therefore we have an automated process to remind customers of their expiring products in order to avoid the risk of them being out of support.
Does SUSE offer volume discount if substantial number of subscriptions are bought?
SUSE buying programs with the distribution channel includes volume discounts for several products. Please contact your IT partner or Renewal Account Manager to review options.
Where can I find the activation codes and other information of the products I own?
With every active standard or priority support subscription you can get support from our technical support team. Via SUSE Customer Center you can open a Service Request. Before opening a ticket with our support team you can also have a look at our knowledgebase or community driven support forums. If you have an older version of a SUSE product then please visit product lifecycle https://www.suse.com/lifecycle/ .
Where can I find an overview of my current subscriptions?
Your current subscriptions are maintained and visible at SUSE Customer Center (SCC). Alternatively your Partner or Renewal Account Manager can assist you in creating a clear overview./div>
