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Using Firefox to download a file with a long name causes Nautilus to crash.

This document (7010245) is provided subject to the disclaimer at the end of this document.


SUSE Linux Enterprise Server or Desktop 11 SP1


On a GNOME Desktop with Firefox browser, this problem was originally discovered when attempting to download a Bomgar session file.  The file for the client download has a long name similar to "bomgar-scc-w05c30e61i16fdz8dezg86i6fy8yxih7yfd8hec40jc90.desktop".

When Firefox is set to download the file automatically to the users desktop Nautilus will fail.  The desktop icons will disappear and functionality of the desktop will be limited until a forced reboot is done or Nautilus is killed from a terminal.


A work around is to change the download directory from ~/Desktop to anything else.

A fix has been provided by engineering and will be included in the post SP1 updates.  Look for a nautilus version greater than 2.28.4-1.10.1 provided through the update channel.


This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010245
  • Creation Date: 02-Mar-2012
  • Modified Date:15-Mar-2021
    • SUSE Linux Enterprise Desktop
    • SUSE Linux Enterprise Server

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