Rancher Supportability Review - Guide

Supportability Review is a feature entitlement of Rancher Prime. It provides proactive support to customers  with the reassurance that their system design/solution is based on a sound foundation, is supportable in principle and complies with SUSE’s current recommended practice.

These reviews check to see how SUSE customer's cluster(s) align to best practices, support matrix, and helps to ensure that SUSE customers are set up for success.

Your Deliverables:

• In-depth Report: Receive a comprehensive PDF report that provides clear feedback on your entire Rancher deployment, including all clusters.
• Actionable Insights: A concise executive summary will highlight any potential issues that could impact your support experience, along with identification of any major design flaws. We'll also provide recommendations for improvement, where applicable.
• Expert Consultation: Schedule a meeting to discuss the report in detail with one of our Rancher Support Experts. They'll be happy to answer any questions you may have.

To get started with the supportability review for your Rancher environment, simply open a Support Case in SCC (Subject: Supportability Review) and our team will be glad to work with you and your team.

For more detailed information, please download the following document:
Supportability Review - Rancher Prime Support