Installation of package libpango-1_0-0-32bit failed during upgrade to SLES 12 SP2.

This document (7018585) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 11 Service Pack 3 (SLES 11 SP3)
SUSE Linux Enterprise Server 12 Service Pack 2 (SLES 12 SP2)

Situation

An popup during package installation occurs indicating that libpango 32bit has failed.

Relevant snippet shown in the y2logs :

2017-01-30 11:31:50 <5> install(3230) [zypp] Exception.cc(log):137 RpmDb.cc(doInstallPackage):2043 THROW:    Subprocess failed. Error: RPM failed: usr/bin/pango-querymodules: error while loading shared libraries: libxcb-xlib.so.0: cannot open shared object file: No such file or directory
2017-01-30 11:31:50 <5> install(3230) [zypp] Exception.cc(log):137 error: %preun(pango-32bit-1.26.2-1.3.1.x86_64) scriptlet failed, exit status 127
2017-01-30 11:31:50 <5> install(3230) [zypp] Exception.cc(log):137 error: pango-32bit-1.26.2-1.3.1.x86_64: erase failed
2017-01-30 11:31:50 <5> install(3230) [zypp] Exception.cc(log):137
2017-01-30 11:31:50 <5> install(3230) [zypp] Exception.cc(log):137
2017-01-30 11:31:50 <1> install(3230) [Ruby] modules/PackageCallbacks.rb:422 DonePackage(error: 3, reason: 'Subprocess failed. Error: RPM failed: usr/bin/pango-querymodules: error while loading shared libraries: libxcb-xlib.so.0: cannot open shared object file: No such file or directory error: %preun(pango-32bit-1.26.2-1.3.1.x86_64) scriptlet failed, exit status 127 error: pango-32bit-1.26.2-1.3.1.x86_64: erase failed

Resolution

Selecting ignore should be safe here. A program temporary fix (PTF) can be requested when opening a service request with SUSE Technical Support and referencing this TID.

Cause

During the migration, the process had failed because it requires a shared library (libxcb-xlib.so.0) which does not exist at the time the process was running.

In SLES11-SP3, libxcb-xlib.so.0 is owned by package xorg-x11-libxcb-32bit, which has been removed in SLES12 SP2.

Package pango-32bit doesn't explicitly require xorg-x11-libxcb-32bit, but does require libxcb-xlib.so.0.

Additional Information


Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7018585
  • Creation Date: 03-Feb-2017
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server

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