Upstream information

CVE-2024-23794 at MITRE

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:

* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having important severity.

CVSS v3 Scores
CVSS detail National Vulnerability Database
Base Score 7.5
Vector CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
Attack Vector Network
Attack Complexity High
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality Impact High
Integrity Impact High
Availability Impact High
CVSSv3 Version 3.1
SUSE Bugzilla entry: 1227776 [RESOLVED / INVALID]

No SUSE Security Announcements cross referenced.

SUSE Timeline for this CVE

CVE page created: Mon Jul 15 12:00:02 2024
CVE page last modified: Mon Oct 6 19:52:40 2025