Upstream information

CVE-2013-3551 at MITRE

Description

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

SUSE Bugzilla entry: 864613 [RESOLVED / FIXED]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
openSUSE 12.3
  • otrs >= 3.1.18-26.5.1
  • otrs-doc >= 3.1.18-26.5.1
  • otrs-itsm >= 3.1.10-26.5.1
 Patchnames:
openSUSE-2013-639
openSUSE Tumbleweed
  • otrs >= 3.3.16-37.1
  • otrs-doc >= 3.3.16-37.1
  • otrs-itsm >= 3.3.14-37.1
 Patchnames:
openSUSE Tumbleweed GA otrs