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Help Desk-Support Center module for GroupLink's E-Business (WEB Forms)
1 May 2000
Tested and Approved with the following Novell products:
NDS 8 (Novell Directory Services) NetWare 5.1

Product Description
The Help Desk Module is entirely WEB based, uses NDS authentication for assigning privileges and provides these benefits: Intuitive Web based interface -- Powerful search capabilities -- Email notifications via GroupWise -- Tailored questions specific to your environment -- Easy administration -- Fully customizable -- Increased productivity -- Fewer support resources needed -- Fast results! -- Store data using Oracle, SQL Server, Access -- HTML form design (WYSIWYG) -- Others!

Minimum Hardware Requirements
Required Hard Drive Space1MB
Required RAM32MB

Product File Specifications
Client File(s):
File Name SizeDate
HELPDESK.EXE613 bytes 10-Dec-1999

Tested Client Configuration
Online Download AvailableYes
Supported PlatformsNetWare
Windows 95
Windows 98
Target Industries All Industries
Uses or Stores NDS RecordsYes

The term Tested and Approved applies only to the exact configuration documented in this bulletin. For more information regarding the specific test configuration, please contact:

506 S. Main
Suite 102
Bountiful, UT, 84010
Voice: 801 298-9888
Fax: 801 298-1198
Website: http://www.GroupLink.net
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