Get help when you need it most with a Premium Support Project Engineer




If you have a key project coming up where you need immediate access to a senior engineer familiar with your project and environment, to ensure the project proceeds smoothly and any problems are responded to quickly, you can enlist the help of a Premium Support Engineer. You choose the level of dedication and the term of service that makes the most sense for your business. Premium Support Engineers provide a single point of contact for all your support queries, and their unique knowledge of your environment will help you avoid downtime, minimize costs, and ensure you get the most from your software investment. Premium Support Project Engineers are available on a quarterly or annual basis.

With three different types of engineers you can choose one that is best for your support needs. Choose from:

  • SUSE Assigned Support Engineer
  • SUSE Primary Support Engineer
  • SUSE Dedicated Support Engineer
Project Support Project ASE Project PSE
Dedication Level Assigned Contact

1 introductory call, 8 incidents

Semi-dedicated Contact
Hours of Access ASE: Business Hours

(Support Center: Priority Maintenance 24x7,
Standard Maintenance 12x5)

Priority Maintenance: 24x7

Standard Maintenance: 12x5

Onsite Days Optional ($) 3
Response Time 1 hour 30 minutes
Account Management Yes Yes

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