Knowledgebase Help

Making the most of your knowledgebase search

Within our knowledgebase, you can search the entire database of technical information documents (TIDs), product documentation, articles and tips, readmes and patches. Our natural language search will assist you in locating the technical resources that best fit your needs.

Including NetIQ and Novell Products in Your Search

By default, the knowledgebase search allows you to search technical content for SUSE products. This includes Linux products that were part of the Novell product portfolio, but were reclassified under the SUSE portfolio in 2011.

In the redesigned knowledgebase search, you also have the option to extend your search to product lines that are now under the NetIQ® or Novell® portfolios. To include (or exclude) NetIQ or Novell products in your search, just select (or unselect) the corresponding checkbox in the search box.

search screen shot

Quick Tips for Searching

  1. Specify a product. When searching specify a product to help you narrow your search.
  2. Error codes. When searching for error code messages, be sure to enter the entire error code. For example, if you receive error code 0x0000190c, instead of entering just 190c, enter the complete string.
  3. Search syntax. To exclude a word from your search, use double minus (- -) in front of the word. Please note that the search engine ignores the following special characters and treats them as spaces in your query string:  () [] {} : ; , . \ '\  Get more information about search syntax here.
  4. Search terms. Instead of using keywords, ask questions in plain language. The system's natural language processor and exact-answer paradigm combine to deliver immediate and relevant search results. You can also streamline the process by limiting your search to specific products or document repositories.
  5. How to reset your search. If you have selected various filters or other options from the advanced search window, you can reset the search parameters by clicking the "Clear" link above the search results. This will reset all filters and selections and allow you to start over with the default settings.
  6. How to return to the main Knowledgebase from a Support by Product page. If you are on a Support by Product page for a specific product, all of the searches results will automatically be filtered for that product. If you wish to go back to the main search page which includes all products, simply click on the "Knowledgebase" link above the page title.

Content Types

Because the knowledgebase covers a wide range of content sources, the information has been divided into "content types". The default search results will display Support TIDs, however, you can search on other content types by selecting the appropriate tab in the search results area. These are the content types and what is included in each:

Article icon Articles and tips: All articles from AppNotes, Cool Solutions, and Novell Connection Magazine, along with white papers and other useful technical information.

Documentation icon Documentation: Includes product and developer documentation.

TID icon Support TID: All Novell Technical information documents (TIDs) and SUSE Database articles (SDB).

Patches/Security icon Patches / Security: All Novell patch readmes and SUSE Patch Support Database (PSDB) readmes.

Refining Search Results

Use the following methods to increase the number of quality results for your search:

  • You can limit your results to a specific version by placing the version number in your search string.
  • After you have executed a search, you may use the Find in Results area to search within the results of your initial query.
  • You can use the Advanced Search window to select a handful of products, content types, and designate a timeframe in which the the document was published.
  • Use the Filter Results section in the right column to quickly update the content types and date range of your search.

Basic Search or Advanced Search

You can perform new searches or modify existing search results using the Basic Search and Advanced Search features.

Basic Search
The Basic Search is shown by default and allows you to enter your query and select a specific product to limit the search results. You can also search for a specific TID by entering the TID number into the search box. By default, only TIDs will be returned in the search results. You can include other content types by using the filters in the right column or by using Advanced Search.

Advanced Search
To view more search options, click the Advanced Search link in the search window. Advanced Search offers all the capabilities of Basic Search with additional options. See the table below for information on each option and for which type of search they are available.

To deselect a product, simply control+click (or command+click on Mac OS).

Search Option Available In Description
Basic Search Advanced Search
Search box checkmark checkmark Enter your search query into the search box. Learn more about the search syntax below.
Products checkmark checkmark The product field limits the search results to documents for the product you have selected. Advanced search allows you to select multiple products by holding the CTRL key while selecting the product(s).
Search in checkmark The "Search in" feature searches for the text entered in the following ways:
  • Whole Document—Searches for the text throughout the document.
  • Title Only—Searches for the text entered in the titles of documents. All text entered in the Search box must appear in the document title.
  • Document ID—Searches for the specific TID number which was entered.
Content types checkmark When using the Basic Search, only TIDs are included in the search results by default. You can use Advanced Search or the filters in the right column of the search results to include other content types.
Published from checkmark This selection limits the search results to documents created within the specified time period.

Search Syntax

The following search syntax can be used to narrow your search results. Enclose exact words or phrases in double quotes. You may include plus (+) to require words, double minus (- -) to exclude words, and OR between words.

Operator Example Description
" " "Update SLES to the latest version" If a word or phrase is enclosed in quotation marks, documents are returned by the search if they contain the entire string "as is". In this case only documents with "Update SLES to the latest version" will be returned.
+ +update +SLES A word preceded by a plus sign (with no intervening spaces) is equivalent to the same word surrounded by quotation marks. In this example, the query would return documents which contain both "update" and "SLES."
- - +SLES - -update If a word is preceded by a double minus sign (with no intervening spaces), all documents containing that word "as is" are excluded from the search results. This query would return documents which contain "SLES" but not "update."
OR SLES OR update One of the words on each side of the operator need to be in the document. This query would return documents which contain "SLES" or "update".
* SUSE Linux Enterprise* An asterisk following all or part of a word outside quotation marks acts as a wildcard. This is helpful if searching for a filename where you might not know the file type extension. An asterisk is needed for all partial word searches.

Please note that the search engine ignores the following special characters and treats them as spaces in your query string:  () [] {} : ; , . \ '\

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