How to collect Rancher Diagnostic Package

This document (000021310) is provided subject to the disclaimer at the end of this document.

Environment

Rancher v2.7.x+

Situation

During troubleshooting with Rancher Support, you may be requested to provide a Rancher Diagnostic Package. A Rancher Diagnostic Package contains performance-related data, including the count of resources within clusters managed by a Rancher instance, and the time taken to retrieve these, in order to aid issue investigation by Rancher Support and Engineering.

Resolution

From the Hamburger menu in the top-left of the Rancher UI click About -> Diagnostics -> Download Diagnostics Package

About -> Diagnostics:

Download Diagnostic Package:

Click Generate Response Times and Download Diagnostic Package:

The generated Rancher Diagnostic Package will be downloaded in your browser, which you can then share with Rancher Support via your support case.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.