SAP HANA via Salt Formula fails to install HANA database

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Environment

SUSE Manager Server 4.3

Situation

When registering a salt bundle client to the SUSE Manager Server and applying the SAP HANA formula through high-state on the client, it finishes successfully but the HANA database fails to install.

Resolution

1. The packages python3-shaptools and shaptools need to be installed on the client, and if the symlink is missing on the client follow these next steps:

Create symlink on the client and then apply the highstate again:

# ln -s /usr/lib/python3.6/site-packages/shaptools /usr/lib/venv-salt-minion/lib/python3.10/site-packages/shaptools

The output must be as follows:

# ll /usr/lib/venv-salt-minion/lib/python3.10/site-packages/shaptools
lrwxrwxrwx 1 root root 42 Aug  1 14:03 /usr/lib/venv-salt-minion/lib/python3.10/site-packages/shaptools -> /usr/lib /python3.6/site-packages/shaptools

2. Run the following command on the SUSE Manager Server and ensure the hostname in the SAP HANA formula matches the host output:

# salt 'clienthostname' grains.item host

Cause

Hostname mismatch and the missing symlink causes the SAP HANA database to not install correctly on the client.

Status

Reported to Engineering

Disclaimer

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