System search returns no results for some systems

This document (000020832) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 4.3

Situation

When running an advanced search for systems via the web user interface (ui) some systems are simply not found, without any specific errors being seen / logged. The systems are also not found when performing a search from the command line with:

spacecmd system_search hostname:<insert_system_name>

Resolution

Run as root the following command:

rhn-search cleanindex

Cause

The problem is due to an inconsistent search index.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.