SUSE Manager client shows "Error code: Curl error 60, Error message: SSL certificate problem: unable to get local issuer certificate"

This document (000020585) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager Server 4.1
SUSE Manager Server 4.2
SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Server 15

Situation

Any zypper command which needs to download data from the SUSE Manager Server gives the following error:

Error code: Curl error 60
Error message: SSL certificate problem: unable to get local issuer certificate

Resolution

Depending on which SUSE Manager client is used, the following steps are needed to solve the issue.

1. On servers running the salt-minion.service run "salt-call state.apply certs"

2. On servers using the traditional client.

2.1 Is rhn-org-trusted-ssl-cert-1.0-1.noarch.rpm package installed?
2.1.1 Check with "rpm -qa | grep rhn-org-trusted-ssl-cert-1.0-1.noarch" if installed go to step 2.2, if not installed continue with step 2.1.2.
2.1.2 Get the package from the server with "wget http://<sumaserver-fqdn>/pub/rhn-org-trusted-ssl-cert-1.0-1.noarch.rpm"
2.1.3 Install the package with "rpm -ihv rhn-org-trusted-ssl-cert-1.0-1.noarch.rpm"

Or

2.2 Is the softlink "/etc/pki/trust/anchors/RHN-ORG-TRUSTED-SSL-CERT" available? If not create it with:
2.2.1 "ln -s /usr/share/rhn/RHN-ORG-TRUSTED-SSL-CERT /etc/pki/trust/anchors/RHN-ORG-TRUSTED-SSL-CERT"
2.2.2 Followed by a "update-ca-certificates"

Cause

The file RHN-ORG-TRUSTED-SSL-CERT or the link to the file RHN-ORG-TRUSTED-SSL-CERT is missing in the /etc/pki/trusts/anchors directory.
For the SUSE Manager clients to be able to contact the SUSE Manager Server the Trusted SSL Certificate is needed.

Disclaimer

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