How to collect and share Rancher logs with Support

This document (000020230) is provided subject to the disclaimer at the end of this document.

Situation

Issue

When corresponding with Rancher Support to troubleshoot an issue, a common request is to retrieve environment and log data to assist with investigation.

To standardise and simplify this data collection, product-specific scripts exist to retrieve the information, per the details below.

Once logs are collected from each required node, per the direction of Rancher Support, this output can be uploaded to the Support case.

Resolution

Rancher v2.x Linux log collector

Logs can be collected from a Linux node within a Rancher v2.x cluster using the Linux log collector script as detailed here.

Rancher v2.x Windows log collector

Logs can be collected from a Windows node within a Rancher v2.x cluster using the Windows log collector script as detailed here.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.