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Studio onsite: Users are unable to edit appliance

This document (7023357) is provided subject to the disclaimer at the end of this document.


SUSE Studio 1.3


After an unclean shutdown (power outage) users are unable to edit or create new appliances

After login to webUI following error is shown:
Could not get the setup status.

After trying to edit/create an application within webUI a message in red is shown:
Software failure. Press left mouse button to continue - unable to call sid @

Port 3008 is httpd and trying "rcstudio_sunspot_solr restart" will show you a message that
it is unable to connect to which is mongodb.

rcmongodb restart will show that there is a file lock probably from an unclean shutdown


Remove the mongodb file lock, then try to restart mongodb:
rm /var/lib/mongodb/mongod.lock
rcmongodb restart

Afterwards restart of the services rcstudio* is required.


Due to unclean shutdown mongodb was unable to recover and removing the file lock.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7023357
  • Creation Date:17-SEP-18
  • Modified Date:17-SEP-18
    • SUSESUSE Studio
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